Privacy Policy


We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. This privacy statement only relates to our website and does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.
You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.



If you want to buy things from us we will ask you to supply the following personal information:

• Your title
• Name
• Mailing address
• Delivery address
• Contact information including phone number email address
• Credit card or other payment details
• We may also ask you for other demographic information such as preferences and interests
• And we may ask for other information relevant to customer surveys and/or offers



We use your information to manage your purchases, such as sending a confirmatory email, and process your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. Your card details will only be shared with any third parties as is necessary to process your transaction. For example, banks and credit card companies that we need to contact to authorise and clear your card payment.
We also use the information to customise the website and improve our products and services in accordance with your interests.
Occasionally we may pass your details on to like-minded, carefully screened companies who might send you details of their offers.
From time to time, and we may also use your information to contact you for market research purposes, Send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
If we are sold or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.



We take security seriously and we take precautions to keep your personal information secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorised access by third parties.



In common with other websites, we do also use “cookies”.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser version and the Website that you visited prior to this site.
Please note: We do not use cookies to store any of your personal or financial information on your computer.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can control the use of cookies on your computer and can turn them on or off at any time. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can get more information about cookies at



From time to time, our site may contain links to and from like-minded websites. If you follow a link to any of these sites, please note that these sites have their own privacy policies and we do not accept any responsibility or liability for their content. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites. You should exercise caution and look at the privacy statement applicable to the website in question.



All information that you supply us with is stored on our secured servers. Any payment details will be encrypted to try to prevent unauthorised access.
Information is collected when you register online, update your account, place an order, communicate online with our customer service representatives, take part in a promotion or survey and when you join our social networking sites.

To restrict the collection or use of your personal information when you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). Staff who work outside of the EEA may also be involved in processing your order and payment details as well as providing you with support services. If you do register for our site, you agree to the transfer, storing or processing of data in this way. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement.
Occasionally we may use your personal information to send promotional information about third parties which we think you may find interesting – but only if you tell us that you wish this to happen.
In order for us to process the orders you place with us we will need to provide relevant information to agents such as credit card clearing agents, credit reference agents and PayPal.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at 31 Warkworth Woods, Newcastle upon Tyne, NE3 5RA or email us at
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you do give us your details and then decide you do not want us to use your details anymore, you can unsubscribe by clicking on the ‘unsubscribe’ link in any emails you receive from us or by writing to or emailing us at